UX AUDIT AND USABILITY TESTING: UX Audit and Usability Testing Services That Turn Friction into Results

A UX audit usually includes a heuristic evaluation, a review of analytics and funnels, heatmap analysis, session recordings and basic accessibility checks. We then add usability testing where it is useful. The exact mix depends on your goals and product.

The cost depends on scope, such as the number of journeys, platforms and test sessions. We start with a free consultation to understand your needs. You then get a clear proposal with a fixed scope and price.

Timelines depend on the size of the product and whether user testing is included. A focused expert review is quicker than a full audit with testing and analytics. We share a timeline in our proposal before work begins.

You receive a clear report with findings, screenshots or recordings as evidence, and severity ratings. Most importantly, you get a prioritised list of fixes and a UX improvement roadmap. We also walk your team through the results in a review session.

A heuristic evaluation is an expert usability review against proven design principles. Usability testing watches real users try to complete tasks. Used together, they find more issues and show which ones matter most.

Small rounds with a handful of users per user group often reveal the most common problems. We may run several short rounds rather than one large one. The right number depends on how many user types and journeys you have.

We can recruit participants who match your target audience through research panels, or test with your own customers. We handle screening, scheduling and consent. Any incentive costs are agreed with you upfront.

Yes. We can run an accessibility audit against WCAG 2.1 and 2.2 using automated tools and manual checks such as keyboard and screen reader testing. Findings come with clear guidance on how to fix each issue.

We usually need access to your website or app, test accounts and read access to analytics or heatmap tools. For apps, we may need test builds. Any data shared is handled carefully and used only for the audit.

Yes. We offer both website UX audit and app UX audit services for iOS and Android. We review platform guidelines, navigation, forms and key flows on real devices.

Yes. DigiBoffins is a design and software development company, so we can design and build the fixes we recommend. We can also validate changes with A/B testing after they go live.

Yes. An audit before a redesign shows what works today and what to change, so you do not lose what users already value. It gives your redesign a clear, evidence-based starting point.